Refund Policy
Refund Policy – Dudley & Co
ABN: 27744788245
At Dudley & Co, we are committed to providing high-quality home furniture and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.
Change of Mind
We do not offer refunds for change of mind. However, we may accept returns for store credit or exchange at our discretion. The item must be:
- Unused and in its original packaging
- In resalable condition
- Returned within 14 days of delivery
Return shipping costs will be the customer's responsibility.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 48 hours of receiving your order. We will require:
- Clear photos of the damage/fault
- A description of the issue
- Proof of purchase
We will assess the claim and provide a resolution, which may include a replacement, repair, or refund.
Incorrect or Missing Items
If you receive the wrong item or are missing an item, please notify us within 7 days of delivery. We will arrange for the correct item to be sent or offer an appropriate resolution.
Warranty Claims
Many of our products come with a manufacturer's warranty. If your item develops a fault within the warranty period, please contact us with your order details and a description of the issue. Warranty claims are subject to manufacturer approval.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Mattresses and bedding products (unless faulty)
- Assembled or used furniture
- Custom or made-to-order items
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.
Contact Us
For all return or refund inquiries, please contact our customer service team at [your contact email] or through our website.