Privacy Policy

Privacy Policy
Dudley & Co ABN 27744788245 and its related companies (collectively referred to as Dudley & Co, we, us, or our) are dedicated to safeguarding your privacy. We respect the confidentiality of the personal information you provide and adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how Dudley & Co collects, uses, discloses, and stores your personal information.

IMPORTANT INFORMATION

The following details are disclosed in accordance with NSW Fair Trading legislation:

Dudley & Co may share your personal information with our suppliers, business partners (such as logistics, billing, security providers, and customer service teams), law enforcement authorities, and related entities. For further details, please review the section on information sharing.

Will my personal information be disclosed to any third parties?

Dudley & Co may disclose your personal information to:

  • Suppliers
  • Business partners (logistics, billing, security providers, customer service)
  • Law enforcement authorities
  • Related companies

Please see the section on information sharing for additional details.

What types of personal information does Dudley & Co collect?

The information collected depends on the nature of our interactions with you.

Dudley & Co collects only the information required to provide the full range of our services. This includes personal information you provide when you use our website, mobile app, or other Dudley & Co services. Examples include your:

  • Name, address, telephone number, email, and payment details
  • Date of birth
  • Browsing and shopping behaviors
  • Other personal information shared during interactions with us

Sensitive information (e.g., medical history) is not collected. Payment details are securely handled by third-party processors and not stored directly by Dudley & Co unless required for refunds.

How Dudley & Co collects personal information

We gather personal information when you:

  • Make a purchase or provide a product review
  • Subscribe to marketing communications or create an account
  • Enter a competition or join our Trade + Commercial Program
  • Contact customer service or use live chat features
  • Report a problem, return an item, or make a warranty claim

We may also collect data when you:

  • Attend promotional events
  • Apply for employment or undergo onboarding processes
  • Interact with our social media pages or advertisements
  • Upload materials or use interactive features on our website

Third-party sources of information include:

  • Authorized representatives
  • Social media platforms
  • Credit reporting and marketing services
  • Delivery providers
  • Referees (with your consent)

When providing personal information about others, ensure you have their consent and they are informed about this Privacy Policy.

Our websites also collect Navigational Data, such as your IP address, browser type, and activity on the site, to improve user experiences and provide tailored services.

How we use your personal information

Dudley & Co uses your personal information to:

  • Process orders, facilitate payments, and arrange deliveries
  • Communicate with you about orders, returns, and warranties
  • Enhance our services through data analysis and feedback
  • Provide personalized marketing and advertisements (with consent)
  • Meet legal obligations, such as maintaining shareholder records

If you are a supplier or contractor, we use your information for operational purposes like account management and warranty claims.

For job applicants and employees, personal information is used for recruitment, payroll, training, and performance management.

Marketing

We communicate via email, SMS, or app messaging for marketing purposes only if you have consented. To opt out, visit the "My Account" section or use the opt-out options in our communications. Transactional messages (e.g., order updates) may still be sent after opting out of marketing.

Third-party sites

Our websites may link to third-party sites not controlled by Dudley & Co. Review their privacy policies for more information about how they handle personal data.

Who we share your personal information with

Suppliers

We share your information with product suppliers to facilitate deliveries.

Logistics partners

Delivery addresses and contact details are shared with logistics partners.

Billing and security partners

Payment details are handled by billing partners to ensure smooth transactions.

Business partners

We may share your information with partners for marketing, customer support, and analytics.

Service providers

Your information may also be disclosed to professional advisors (e.g., lawyers, accountants) or operational service providers (e.g., cloud storage, fraud detection).

Disclosures Required or Permitted by Law

We may disclose your personal information if required or permitted by law. This includes disclosures to law enforcement agencies, government bodies, local councils, courts, or tribunals. For example, this could occur during fraud investigations, if threats are made against Dudley & Co employees, customers, or the public, or in cases involving the illegal dumping of packaging.

Related Entities

Personal information may be shared with Dudley & Co’s related entities for purposes outlined in this Privacy Policy, including shareholder reporting.

Business Transactions

In the event of a sale, merger, or transfer of all or a substantial portion of Dudley & Co’s assets, your personal information may be transferred to the third party involved. The third party will be required to handle your information in line with this Privacy Policy and the Australian Privacy Principles (APPs).

Information Relating to Job Applicants and Employees

Personal information of job applicants and employees may be shared with third-party service providers that assist us in business operations. These may include providers of payroll services, recruitment support, background checks, and employee training or engagement programs.

Overseas Transfers of Information

At times, your personal information may be shared with team members, service providers, or business partners based overseas, including in the Philippines, USA, Canada, UK, France, Poland, New Zealand, Austria, or other jurisdictions as required. Be aware that privacy laws in these locations may differ from those in Australia. We take reasonable measures to ensure overseas recipients handle personal information in compliance with Australian privacy standards.

Cookies and Tracking Technologies

We may collect personal data via cookies and similar tracking tools when you interact with our website. This data may include pages visited, time spent on-site, and your device’s IP address. Cookies help us enhance your experience by remembering preferences and tracking usage.

Some cookies may collect personal information linked to your account, and such information will be treated in accordance with this Privacy Policy. We may also use third-party vendors who employ cookies for analytics and remarketing purposes.

You can disable cookies in your browser settings, though this may impact site functionality.

Google Analytics and Advertising

We utilize Google Analytics for tracking and reporting purposes. This includes features like Remarketing, Demographic Reporting, and Ad Network Integration. Using Google Ads Settings, you can opt-out of certain data collection and manage ad preferences.

Dudley & Co uses data from Google Analytics to tailor advertising and improve user experiences. For further details, see Google's Privacy Policy.

Meta Analytics and Insights

Meta Insights helps us track user interactions on our social platforms to improve engagement and performance. Meta’s Privacy Policy is available here. Adjust your ad preferences on Meta platforms using their ad settings.

Accessing and Updating Personal Information

You can access and update your personal information through the "My Account" section of our website. If additional assistance is needed, contact us via our Help Centre, and we will respond within 30 days. Requests may incur a reasonable fee if significant time or resources are required. If your request is denied, we will provide written reasons for the decision.

Making a Privacy Complaint

For any concerns regarding this Privacy Policy or how we handle your information, contact our Privacy Officer via our Help Centre. We aim to resolve complaints promptly, typically within 30 days. If unresolved, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at 1300 363 992 or via their website.

Security Measures

We take robust measures to protect your personal information against unauthorized access, loss, or misuse. Data is stored securely using encryption protocols and password-protected systems. Information entered on our website, such as payment details, is encrypted and handled by PCI-compliant payment providers.

Policy Updates

This Privacy Policy is subject to regular reviews to ensure compliance with legislative changes. Material updates will be announced on our website, and continued use of our services will indicate acceptance of the revised terms.

Contact Information

For access requests, corrections, or complaints, please reach out via our Help Centre or email our Privacy Officer at privacy@dudleyandco.com.au.